System Governance
Legal Framework
Privacy Policy
Last Updated: July 2026
1. Data Controller
NebulaLogicWorks, registered at Calle de Princesa 30, Madrid, Moncloa-Aravaca, España, España, is the data controller responsible for the processing of personal data collected through this website (nebulalogicworks.com).
2. Data Collection
We collect personal data voluntarily provided by users through contact forms, email communications, and service inquiries. This data may include: full name, email address, phone number, and project specifications. We do not collect data through invasive tracking mechanisms or third-party analytics that compromise user privacy.
3. Legal Basis for Processing
Processing of personal data is conducted under Article 6(1)(b) of the GDPR (performance of a contract) and Article 6(1)(f) (legitimate interests). Our legitimate interests include responding to inquiries, delivering requested services, and maintaining business communications.
4. Data Retention
Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, plus any legally required retention period. Contact form submissions are retained for a maximum of 24 months unless an active business relationship is established.
5. Data Sharing
NebulaLogicWorks does not sell, rent, or share personal data with third parties for marketing purposes. Data may be shared with essential service providers (hosting, payment processing) under strict data processing agreements compliant with GDPR Article 28.
6. International Transfers
All personal data is processed within the European Economic Area (EEA). Should any transfer outside the EEA become necessary, appropriate safeguards under GDPR Chapter V (Standard Contractual Clauses) will be implemented.
7. User Rights
Under the GDPR, you have the right to: access your personal data (Article 15), rectification (Article 16), erasure (Article 17), restriction of processing (Article 18), data portability (Article 20), and objection to processing (Article 21). To exercise these rights, contact: [email protected].
8. Data Security
We implement appropriate technical and organizational measures to protect personal data, including encryption, access controls, and regular security assessments in accordance with GDPR Article 32.
9. Supervisory Authority
You have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es if you believe your data protection rights have been violated.
Refund Policy
Last Updated: July 2026
1. Scope
This Refund Policy applies to all services provided by NebulaLogicWorks, located at Calle de Princesa 30, Madrid, Moncloa-Aravaca, España, España. By engaging our services, you agree to the terms outlined herein.
2. Project Milestones
Services are delivered in defined phases (Recon, Construct, Deploy, Sustain). Refund eligibility is assessed based on the completion status of each milestone at the time of cancellation request.
3. Cancellation Before Work Begins
If cancellation is requested before any work has commenced, a full refund of any advance payment will be issued within 14 business days.
4. Cancellation During Active Project
If cancellation occurs during an active project, payment for completed milestones is non-refundable. Any advance payment for unstarted milestones will be refunded proportionally, minus a 10% administrative fee.
5. Non-Conforming Deliverables
If delivered work materially deviates from the agreed project specification, NebulaLogicWorks will, at its discretion: (a) remedy the deviation at no additional cost, (b) provide a partial refund proportional to the deviation scope, or (c) re-execute the affected deliverable.
6. Refund Process
Refund requests must be submitted in writing to [email protected]. Requests are reviewed within 5 business days. Approved refunds are processed within 14 business days via the original payment method.
7. Exceptions
Refunds are not available for: completed and accepted deliverables, third-party costs incurred on behalf of the client (domain registrations, hosting fees, API subscriptions), or custom work expressly approved in writing.
Terms of Service
Last Updated: July 2026
1. Agreement
These Terms of Service constitute a legally binding agreement between the client and NebulaLogicWorks, registered at Calle de Princesa 30, Madrid, Moncloa-Aravaca, España, España. By engaging our services, you agree to these terms.
2. Scope of Services
NebulaLogicWorks provides progressive web application development, service worker engineering, push notification systems, and related web technology services. The specific scope, deliverables, and timeline for each project are defined in individual project agreements.
3. Client Obligations
The client shall: provide timely access to required resources and information, designate an authorized point of contact, review and approve deliverables within agreed timeframes, and ensure all provided materials do not infringe third-party rights.
4. Intellectual Property
Upon full payment, all intellectual property rights for custom-developed deliverables transfer to the client. NebulaLogicWorks retains ownership of pre-existing tools, frameworks, and methodologies used in service delivery, and grants the client a perpetual, irrevocable license to use such components within the delivered work.
5. Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 3 years.
6. Limitation of Liability
NebulaLogicWorks' total liability under any agreement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. NebulaLogicWorks shall not be liable for indirect, consequential, or incidental damages.
7. Force Majeure
Neither party shall be liable for delays or failure to perform resulting from circumstances beyond reasonable control, including but not limited to: natural disasters, pandemics, government actions, internet infrastructure failures, or cybersecurity incidents.
8. Termination
Either party may terminate the agreement with 15 days' written notice. In the event of termination, the client is obligated to pay for all work completed up to the termination date. NebulaLogicWorks will deliver all completed work and transition materials within 10 business days of termination.
9. Governing Law
These Terms are governed by the laws of Spain. Any disputes shall be resolved through the competent courts of Madrid, España.
10. Amendments
NebulaLogicWorks reserves the right to modify these Terms. Material changes will be communicated via email to active clients at least 30 days before taking effect. Continued use of services after changes constitutes acceptance.